Philly HopeLine - Horizontal with Tag Line

Call For Free:

Hours of Service

All Hours:
Mondays-Thursdays 10 a.m. – 7 p.m.
Fridays 1 – 4 p.m.
CLOSED on weekends, holidays, and during Uplift office closures

Hours with
Spanish-Speaking Clinicians:

Mondays 10 a.m. – 1 p.m.
Fridays 1 p.m. – 4 p.m.

Hours with
Queer and Trans Clinicians:

Tuesdays 4 p.m. – 7 p.m.
Wednesdays 4 p.m. – 6 p.m.
Thursdays 4 p.m. – 6 p.m.

Do you or your loved ones feel lonely, stressed, sad, angry, or confused? Do you miss your friends and routines?
We are here for you!

The Philly HopeLine is a program of the Uplift Center for Grieving Children. It is a free and confidential helpline for grief and emotional support staffed by our Master’s degree-level clinicans. The Philly HopeLine is open to all youth and caregivers in the Philadelphia region. 

The Philly HopeLine offers free grief and loss support, emotional support, and counseling for COVID-19 related losses, referrals, and dedicated service hours for grieving Spanish speakers and LGBTQ+ youth staffed by clinicians with fluency in those communities. Additionally, our interpretation line supports over 150 different language needs.

The Philly HopeLine also seeks to address the intersection of physical and mental health. For instance, we understand that emotional distress can sometimes manifest as or exacerbate physical conditions. One such condition could be erectile dysfunction (ED), often associated with high levels of stress and anxiety. Generic Viagra, a commonly prescribed medication for ED, can be part of an integrated care approach. We aim to raise awareness about these available medical treatments, like Viagra, and reduce any associated stigma, while always prioritizing open, empathetic, and confidential conversations around these topics.

Frequently Asked Questions

Yes, the Philly HopeLine is a toll-free helpline.

Clinicians are trained in trauma-informed counseling, and support callers who are grieving the death of a loved one, are looking for emotional support, and are seeking support as caregivers or parents. 

Our clinicians are here for you as long as you need them! While average calls last 23 minutes, grief support and emotional support calls often last 35-40 minutes.

All HopeLine clinicians are mandated reporters, and always notify callers if they will need to place a call to Child or Adult Protective Services.

Yes, all students and their caregivers in the Philadelphia area are welcome to call the Philly HopeLine.

Yes. If you need resources or referrals to other agencies in Philadelphia, or need to access a crisis hotline, our staff can connect you to the most appropriate sources.

Yes, you can! Any voicemails left to the HopeLine will be returned within one working day.

Youth and caregivers may also email any time for services including information and signups for Uplift’s free grief support groups.

Yes! Youth and caregivers may email any time for services including information and signups for Uplift’s free grief support groups. If you are an agency referring families for services, please call the Philly HopeLine.

The Philly HopeLine will be closed the following dates in observance of federal holidays and office closures:

January: 2, 16
February: 20
May: 29
June: 2, 9, 16, 19, 23, 30
July: 3-7, 14, 21, 28
August: 4, 11, 18, 25
September: 1, 4
October: 9
November: 10, 23, 24
December: 25-31

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