Philly HopeLine - Horizontal with Tag Line

Call For Free:

Hours of Service

All Hours:
Mondays-Thursdays 10 a.m. – 8 p.m.
Fridays 1 – 4 p.m.
CLOSED on Holidays

Hours with
Spanish-Speaking Clinicians:

Mondays 10 a.m. – 1 p.m.
Fridays 1 p.m. – 4 p.m.

Hours with
Queer and Trans Clinicians:

Tuesdays and Thursdays,

4 p.m. – 8 p.m.

Do you or your loved ones feel lonely, stressed, sad, angry, or confused? Do you miss your friends and routines?
We are here for you!

Philly HopeLine is an award-winning free and confidential helpline run by Uplift Center for Grieving Children as a resource for students and caregivers who feel isolated due to the coronavirus pandemic. The HopeLine is staffed by Master’s-level clinicians from Uplift who specialize in free grief and loss support, emotional support, and counseling for COVID-19 related losses. We offer dedicated service hours for grieving Spanish speakers and LGBTQ+ youth, and our interpretation line supports over 150 different language needs.

Frequently Asked Questions

Yes, the Philly HopeLine is a toll-free helpline.

Clinicians are trained in trauma-informed counseling, and support callers who are grieving the death of a loved one, are looking for emotional support, and are seeking support as caregivers or parents. 

Our clinicians are here for you as long as you need them! While average calls last 23 minutes, grief support and emotional support calls often last 35-40 minutes.

All HopeLine clinicians are mandated reporters, and always notify callers if they will need to place a call to Child or Adult Protective Services.

Yes, all students and their caregivers in the Philadelphia area are welcome to call the Philly HopeLine.

Yes. If you need resources or referrals to other agencies in Philadelphia, or need to access a crisis hotline, our staff can connect you to the most appropriate sources.

Yes, you can! Your messages will be returned within one working day.

The PHL will be closed the following dates in observance of federal holidays and office closures:
October: 10/10
November: 11/11, 11/24, 11/25
December: 12/26, 12/27, 12/28, 12/29, 12/30, 12/31

Download Flyers

Skip to toolbar