Monday-Thursday 10 a.m. – 8 p.m.
Holidays & Fridays 12 p.m. – 4 p.m.
Do you or your loved ones feel lonely, stressed, sad, angry, or confused? Do you miss your friends and routines?
We are here for you!
Philly HopeLine is an award-winning free and confidential helpline sponsored by Uplift Center for Grieving Children and the School District of Philadelphia as a resource for students and caregivers who feel isolated due to the coronavirus pandemic. The HopeLine is staffed by Master’s-level clinicians from Uplift who specialize in free grief and loss support, emotional support, and counseling for COVID-19 related losses. We offer dedicated service hours for grieving Spanish speakers and LGBTQ+ youth, and our interpretation line supports over 150 different language needs.
Yes, the Philly HopeLine is a toll-free helpline.
Clinicians are trained in trauma-informed counseling, and support callers who are grieving the death of a loved one, are looking for emotional support, and are seeking support as caregivers or parents.
Our clinicians are here for you as long as you need them! While average calls last 23 minutes, grief support and emotional support calls often last 35-40 minutes.
All HopeLine clinicians are mandated reporters, and always notify callers if they will need to place a call to Child or Adult Protective Services.
Yes, all students and their caregivers in the Philadelphia area are welcome to call the Philly HopeLine.
Yes. If you need resources or referrals to other agencies in Philadelphia, or need to access a crisis hotline, our staff can connect you to the most appropriate sources.
Yes, you can! Your messages will be returned within one working day.
For Children, Youth, and Teens (Under 18):
For Adults and Youth 18+: