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Call For Free:

Hours of Service

All Hours:
Monday-Friday 10 a.m. – 8 p.m.
Holidays 12 p.m. – 4 p.m.

Hours with Spanish-Speaking Clinicians:

Thursdays 1 p.m. – 4 p.m.
& Fridays 10 a.m. – 1 p.m.

Hours with Queer and Trans Clinicians: 

Thursdays 4 p.m. – 8 p.m.
& Fridays 1 p.m. – 4 p.m.

Do you or your loved ones feel lonely, stressed, sad, angry, or confused? Do you miss your friends and routines?
We are here for you!

Philly HopeLine is an award-winning free and confidential helpline sponsored by Uplift Center for Grieving Children and the School District of Philadelphia as a resource for students and caregivers who feel isolated due to the coronavirus pandemic. The HopeLine is staffed by Masters’s level clinicians from Uplift who specialize in free mental health counseling, emotional wellness, grief support, and strategies for coping with COVID-19 related losses. We offer dedicated service hours for grieving Spanish speakers and LGBTQ+ youth, and our interpretation line supports over 150 different language needs.

Frequently Asked Questions

Yes, the Philly HopeLine is a toll-free helpline. Calls and texts are free.

Clinicians are trained in trauma-informed counseling, and support callers who are grieving the death of a loved one, are looking for emotional support, and are seeking support as caregivers or parents. 

Our clinicians are here for you as long as you need them! While average calls last 15 minutes, grief support calls often last around 50 minutes.

Yes, all students and their caregivers in the Philadelphia area are welcome to call the Philly HopeLine.

Yes, you can! Your messages will be returned within one working day.

Yes. If you need resources or referrals to other agencies in Philadelphia, or need to access a crisis hotline, our staff can connect you to the most appropriate sources.

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