Mondays-Thursdays 10 a.m. – 4 p.m.
CLOSED on weekends, holidays, and during Uplift office closures
Do you or your loved ones feel lonely, stressed, sad, angry, or confused? Do you miss your friends and routines? We are here for you!
The Philly HopeLine is a program of the Uplift Center for Grieving Children. It is a free and confidential helpline for grief and emotional support staffed by our Master’s degree-level clinicans. The Philly HopeLine is open to all youth and caregivers in the Philadelphia region.
Upliftâs clinicians, including staff who self-identify as Spanish speakers or LGBTQIA+, are available throughout the year. Upliftâs Philly HopeLine also includes an interpretation service for over 100 languages.
When young people or caregivers reach out, their concerns may include not only grief and emotions, but also practical worries about health, treatment, and how to ask for help. A caller who is anxious about a medication such as mebendazole, or about a family memberâs need for medical care, may benefit from a calm conversation that separates emotional support from medical decision-making. HopeLine clinicians can offer reassurance, help the caller organize their concerns, and encourage them to contact a qualified healthcare provider for diagnosis or medication guidance. This matters because stress and loss can make ordinary health questions feel overwhelming, especially for families already carrying many burdens. Interpretation services also help ensure that language does not prevent someone from explaining both emotional and practical concerns clearly. In this way, the Philly HopeLine serves as a compassionate first point of connection, guiding youth and caregivers toward support while respecting the limits between counseling and medical care.
Yes, Uplift’s Philly HopeLine is a toll-free helpline.
Clinicians are trained in trauma-informed counseling, and support callers who are grieving the death of a loved one, are looking for emotional support, and are seeking support as caregivers or parents.Â
Our clinicians are here for you as long as you need them! While average calls last 23 minutes, grief support and emotional support calls often last 35-40 minutes.
All HopeLine clinicians are mandated reporters, and always notify callers if they will need to place a call to Child or Adult Protective Services.
Yes, all students and their caregivers in the Philadelphia area are welcome to call the Philly HopeLine.
Yes. If you need resources or referrals to other agencies in Philadelphia, or need to access a crisis hotline, our staff can connect you to the most appropriate sources.
Yes, you can! Any voicemails left to the HopeLine will be returned within one working day.
Youth and caregivers may also email PHLHope@UpliftPhilly.org any time for services including information and signups for Uplift’s free grief support groups.
Yes! Youth and caregivers may email PHLHope@UpliftPhilly.org any time for services including information and signups for Uplift’s free grief support groups. If you are an agency referring families for services, please call the Philly HopeLine.
Uplift’s Philly HopeLine will be closed the following dates in observance of federal holidays and office closures. Messages left during closures are promptly returned by clinicians.
January: 1, 20
February: 14, 17
May: 26
June: 13, 19, 20, 27, 30
July: 1-5, 12, 19, 26
August: 1, 8, 15, 22, 29
September: 1
October: 13
November: 11, 27, 28
December: 24-31
LĂNEAS TELEFĂNICAS DIRECTAS DE APOYO EN FILADELFIA
For Children, Youth, and Teens (Under 18):
For Adults and Youth 18+:
For Non-Emergencies:
