To sign up for grief support groups for you and your family, an Uplift clinician will start the intake process by asking a few questions. These questions include the caregiver’s name and contact information, the youth’s name, and their availability for a return call from a Family Services clinician to complete the enrollment.

Professionals looking to refer a family for Uplift services are also welcome to call the Philly HopeLine.

When calling the Philly HopeLine, please let us know good times for a clinician to call the caregiver. Calls during the evening hours (after 5pm) can be scheduled).

Enrollment for grief groups is completed over the phone. This enrollment call can take between 30 minutes and 2 hours, depending on the family or individual’s needs and circumstances. To better understand how Uplift can support you in group, the clinician will ask questions about your child, yourself, and the death’s impact on your family.

During the enrollment call, Uplift’s Family Services clinicians speak directly with a caregiver. The child does not need to be present. If your child or teen is 14 years of age or older, they are able to sign up by themselves.

Please use a private area during this appointment by phone. Intake information is kept confidential, meaning that we do not share this information with others outside of Uplift. Uplift may be required by law to disclose your information without your consent. This is shared with you during the call.

Once you are enrolled, you will receive an email with information about your groups.

If you are attending an in-person grief group, please plan to arrive to the space at least 5 to 10 minutes before the start of group. This will allow you to meet others, settle in, and be ready to start and end on time. An Uplift clinician with clinical intern(s) and/or trained volunteer(s) will also be part of the group. You do not need to bring anything with you: Uplift offers light snacks and will provide all the materials necessary for the group’s activities.

If you are attending a virtual grief group, youth or families can use a smartphone, tablet, or other electronic device with internet and WiFi. We ask attendees to join us on Zoom by logging in to the meeting link that will be emailed to you about five minutes before start time. An Uplift clinician with clinical intern(s) and/or trained volunteer(s) will be part of group. Bring paper and drawing tools to the group to participate in the activities. Try to limit distractions in the home by keeping other screens off and using a private space. Group attendees may find it helpful to have water nearby.